Returns & Refunds

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order.

Eligibility

• The product must be in its original condition, unopened and unused, with its original packaging and wrapping.
• For health and hygiene reasons, makeup and skincare products cannot be returned or exchanged once opened or used.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide a photo of the product. We will arrange an exchange at no additional cost.

Return Shipping Fees

If you return an item for reasons unrelated to a product defect, return shipping costs are the customer's responsibility.

Refund Processing

Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the returned product.